Why us?
Contact/Call Centers
Many customer contact centers and call centers experience high personnel turnover. Most turnover occurs within 60 days of hire. Turnover costs incurred by a call or contact center ranges from $4000 to $8000 per turn of personnel. http://www.incoming.com/statistics/hr.aspx provides more details.
Our solutions focus on customer facing centers for Financial Services, Retail businesses and Technology providers.
Our solutions provide:
- Fun and interactive training with real and rich audio/video environment
- Measurable return on training
- Analytics to help management and human resource teams make the right hiring and retention decisions
- The ability for corporate trainers to make the right and timely interventions on the training path for customer facing agents
Sales Teams
Direct sales teams in any industry typically experience high personnel turnover. Turnover costs incurred within sales organizations ranges from $4000 to $10000 per turn of personnel. The cost of turn is dependent upon the industry.
Our solutions focus on direct sales centers for pharmaceutical, medical device, and other high volume industries.
Our solutions provide:
- Fun and interactive training with real and rich audio/video environment
- Measurable return on sales effectiveness training
- Tools to help sales teams increase conversion of leads to sales and link effectiveness of sales team to customer loyalty and reputation
- Just-in-time, on-demand training schedule
Health-care
Health-care providers are facing serious breakdowns in the processes and systems that deliver patient care. These breakdowns lead to compromises in patient safety and increased probability of encountering patient harm. Moreover, beginning in October of 2008, Medicare and other health-care insurance companies will no longer reimburse providers for services that mitigate patient safety events.
Our solutions focus on physician practices, long-term care, outpatient and urgent care centers, and hospitals. Our solutions provide:
- Fun and interactive training with real and rich audio/video environment
- Measurable return on patient safety training
- Help patient-care delivery teams reduce patient harm events
- The necessary tools for health-care personnel to internalize behaviors that facilitate harm-free patient care
- Just-in-time, on-demand training schedule
