Why Us?

Our products are a cost-effective way to train, manage, and develop your workforce. Our clients have enjoyed a return on investment ranging from $77 to $135 for every dollar spent!

Contact/Call Centers

Many customer contact and call centers experience employee turnover of 25%, or greater, on an annual basis. Employees who leave typically leave within 60 days of their hire date. The cost of a single lost associate can range between $4,000 and $8,000.

Our solutions focus on customer-facing call centers such as reservation booking, banking, billing, collections, credit services, product services, scheduling, and internal help desks for Financial Services, Retailers, Insurance, Help Desk, and Technology businesses. These industries typically employ an “under 40” workforce that is accustomed to learning through technology and in real-time. Traditional classroom and static e-learning facilitation does not effectively enable their learning.

By simply using the PAKRA products, our clients have improved customer satisfaction metrics by 39 percentage points and reduced avoidable turnover by 23 percentage points.

Our solutions provide:

Sales Teams

In the current economic times, sales teams (direct or channel sales) in industries such as Technology, Medical Devices, Consumer Goods, Professional Services, Web Services, and Financial Services are experiencing less wins and longer sales cycles as compared to the past. The sales cycle interaction that happens with the potential buyer – from pre-sales to lead generation and lead qualification to closing or renewal - is being driven by savvier buyers. Today’s buyers are more demanding of their own time, want to communicate in their own preferred style (social media, email, web, phone, in person) and want their problems to be solved. Most learning that is delivered in sales organizations focuses on a product-driven sales cycle, not a buyer-driven sales cycle. In many organizations, there are too many messages delivered or the messages are diffused. The learning and people management practices are geared towards meeting only the immediate learning goals and not towards long-term sales performance goals. Moreover, the learners are not effectively learning.

By simply using the PAKRA products, our clients have improved qualified lead generation by 20 percentage point and sales pipeline metrics by 17 percentage points.

Our solutions provide:

• An engaging and immersive experience in a rich audio and video-driven web environment
• A practice environment of simulated interactions that allows the Game Player to learn how to use appropriate messaging to overcome objections and pursuade the buyer towards a decision to buy
• A personnel retention tool that provides a real-time, measurable return on your investment
• Tools to help inside sales teams increase sales leads generated and leads converted
• Tools to help link the effectiveness of sales teams to customer loyalty and reputation
• Just-in-time, on-demand training schedule

Business Process Outsourcers

Business Process Outsources typically experience challenges in maximizing the potential of their associate workforce, resulting in the inability to meet the demands of their clients. Our solutions focus on BPOs, including process-driven call centers.

Typically, BPOs have between 15% and 20% annual personnel turnover and with a 90-day learning curve for their associates, at any given point of time; one-third of their workforce is not performing optimally.

By simply using the PAKRA products, our clients have seen an increase from 67% of the workforce performing optimally to 81% of the workforce performing optimally, at any given time. This has led to substantial cost savings for the BPOs and higher satisfaction to the customers of the clients they serve.

Our solutions provide:

• A fun and interactive training experience in a rich audio and video-driven web environment
• A practice environment of stimulated work processes that allows for a realistic job preview and a sustained learning experience
• A personnel retention tool that provides a real-time, measurable return on your investment
• Tools to help shorten the length of the new-hire learning curve
• Analytics to help managers and recruiters make targeted data-driven hiring, training, and coaching decisions
• The ability for corporate trainers to make correct and timely training interventions for customer-facing associates